We recognize the importance of protecting your personal information and respect the confidentiality of the details you provide to us. Planfinder Pty Ltd and its affiliated entities (“the Company”) are committed to safeguarding the privacy and personal information of our customers. This Privacy Policy outlines the measures and procedures the Company has in place to manage and protect your information.
The Company adheres to Australian Privacy Legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP), along with applicable State and Territory Health Privacy Laws, which govern the collection, use, disclosure, and storage of personal information, as well as how individuals may access and correct information held about them.
In delivering our products and services, we may share information with third parties, as detailed in this Privacy Policy. Additionally, the Company complies with other relevant laws, such as the Telecommunications Act 1997 (Cth), the Do Not Call Register Act 2006 (Cth), and the Spam Act 2010 (Cth). For the purposes of this Privacy Policy:
Privacy Law refers to any legislative or legal requirements governing the Company’s handling of sensitive personal information.
Personal Information means any information or opinion about an identified individual or an individual who can reasonably be identified, whether true or not, and whether recorded in a material form or not. This includes sensitive information like health information and other genetic and biometric information
Additionally Sensitive Information also includes personal details related to an individual’s racial or ethnic origin, political opinions or affiliations, religious beliefs, philosophical beliefs, trade union memberships, sexual orientation and practices, or criminal record.
1. Why Does the Company Collect Personal Information?
When you inquire about or request a quote for a product or service.
When you apply for or purchase a product from the Company.
When you contact us via telephone, email, or online.
When you visit our website.
When we provide any other products or services to you.
From marketing and similar lists obtained from third parties.
The Company collects and holds personal information about:
Prospective Customers: Individuals who express interest in our products and services, or those we believe may be interested.
Current Customers: Individuals who purchase or use a product or service from the Company.
Past Customers: Individuals who have purchased products or services from the Company’s related entities but do not currently have active accounts.
The Company collects personal information in various circumstances, such as when you contact us about the products and services we o;er. We ensure that all personal information is collected through lawful and fair means. Typically, we collect information directly from you or from someone you have authorized to act on your behalf. Examples include:
We may also collect personal information about associates of our customers, such as authorized representatives or beneficiaries under an insurance policy. Additionally, we collect information about individuals involved in providing our products and services, including employees of the Company’s related bodies corporate and other companies within our group, as well as service providers, suppliers, agents, and affiliates.
2. Can You Interact with the Company Anonymously or Under a Pseudonym?
In certain circumstances, you may interact with the Company without identifying yourself, such as when inquiring about general information. However, for most services, we require your personal information to provide our products and services effectively.
3. What Personal Information Does the Company Collect?
The type and amount of personal information we collect depend on the services provided. We typically collect basic identification and contact details, such as your name, date of birth, email address, residential address, and telephone number(s). Depending on the service, we may also collect government-related identifiers, like Medicare numbers, Tax File Numbers, or driver’s license numbers, but only where lawful to do so. Additionally, for certain services, such as health insurance assessments, we may collect sensitive information, including health information and other genetic and biometric information.
Any collection or use of sensitive information will always comply with applicable legal requirements
We may also collect personal information from external sources, such as financial advisors, brokers, or third-party service providers, to enhance our services and provide accurate comparisons and recommendations tailored to your needs.
4. How Does the Company Collect Personal Information?
The Company generally seeks your consent before collecting personal information, unless otherwise permitted by law. We collect this information through various means, including:
Our contact centers or staff
Via phone, post, email, or SMS.
From third parties, related bodies corporate, and third-party service providers.
Through the Company’s websites or websites operated by our affiliates.
Through third-party websites and social media platforms.
Through data aggregation services.
We collect, hold, use, and disclose personal information to:
Provide you with products and services.
Evaluate your suitability for the services and products offered.
Verify your identity and address post-service or product purchase inquiries.
Inform you about additional products, services, or promotional opportunities.
Ensure compliance with participating providers’ requirements.
Conduct research and analysis to enhance our services and promotions.
Derive insights to improve our services and delivery.
Analyze interactions and service usage to assess marketing e;ectiveness.
We may use your information for other lawful purposes as mandated or permitted by applicable laws, including those for which you have provided consent.
5. The Company’s Use and Disclosure of Personal Information
We use and disclose personal information (including sensitive information) only for the purpose for which it was collected, unless the law permits or requires otherwise, or you have consented to another use. We may contact prospective, current, or past customers about products and services, including those unrelated to a previous purchase.
Direct marketing communications may be sent via post, email, telephone, social media, or other means. However:
The Company will not use personal or sensitive information for direct marketing without your consent.
We will not use information for direct marketing obtained from third parties without your consent.
You will always have the option to opt-out or unsubscribe from direct marketing communications.
If we disclose your personal information to business partners or participating providers, they will manage your information in accordance with their privacy policies. We will never sell or rent your personal information to external companies, except for our business partners and participating providers.
6. Is Personal Information Disclosed Outside of Australia?
Some of our service providers or business partners may operate outside Australia. If legally permitted, we may disclose your personal information to these entities to provide our services. We ensure that these overseas recipients have reasonable data handling and security measures in place.
7. Accessing and Correcting Personal Information
You have the right to access the personal information we hold about you. Please specify the type of information you need and how you would like to receive it. Access may be subject to certain legal exceptions, such as:
Posing a serious threat to life, health, or safety. Information protected by law.
Unreasonable impact on others’ privacy.
Prejudicing the Company in legal proceedings or negotiations with you.
Revealing commercially sensitive decision-making processes.
Information that is commercial-in-confidence.
We strive to ensure that the personal information we collect is accurate, up-to-date, and complete. If you believe there are errors in your information, you have the right to request corrections.
8. How to Opt-Out
If you prefer not to have your personal information used for marketing purposes, or if you wish to opt-out of receiving marketing communications, please contact us at
compliance@planfinder.com.au. All direct marketing emails include an opt-out or
“unsubscribe” link. Opting out of marketing communications will not affect communications regarding existing products and services.
9. Complaints and Dispute Resolution
The Company is dedicated to resolving any privacy-related complaints promptly and fairly. For more information on how to file a complaint or resolve a dispute, please email us at compliance@planfinder.com.au.